Frontline Cybersecurity Incident Notification

Greenville County Schools was notified by Frontline Education, an education software company, that they experienced a cybersecurity incident affecting districts across South Carolina and the nation. For Greenville County Schools, the only impacted system is Frontline School Health Management, software used for nursing services documentation and Medicaid billing. This involved only an external system, and the District’s internal systems were not breached.

Information provided by Frontline indicates personally identifiable information, including Medicaid billing numbers, names, student I.D. numbers, and/or birthdates, was compromised. To the District’s knowledge, no other sensitive information was compromised, and Frontline is not aware of any misuse of the data as a result of this incident at this time.

Frontline Education is contacting current and former students who may have been affected. They will reach out using the email address or mailing address they have on file. Frontline has indicated they will begin initial notifications October 26, 2026.

If you think you may have been affected but don’t have the same email or mailing address as when you attended Greenville County Schools, please call the TransUnion call center at 1-833-516-8792 to confirm if you were affected and determine next steps.

• Individual Notifications: Frontline is contacting current and former students who may have been affected. They will reach out using the email address or mailing address they have on file. If you think you may have been affected but don’t have the same email or mailing address as when you attended Greenville County Schools, please call the TransUnion call center at 1-833-516-8792 to confirm if you were affected and determine next steps.
• Credit Monitoring and Identity Protection: Frontline is offering the individuals they notify a 24-month membership to no-cost credit monitoring and identity theft protection services through TransUnion. For minors, Frontline will offer cyber monitoring services. Individuals must enroll by January 31, 2027 to receive these services.
• Dedicated Call Center for Individuals: Frontline has established a call center to answer questions from individuals who receive notice of the incident. Call the TransUnion call center at 1-833-516-8792, from 8 a.m. to 8 p.m. ET Monday through Friday, excluding major U.S. holidays. 
• Notification Costs: Frontline is covering all costs associated with notification and the credit monitoring and identity protection services they are offering.
• Strengthened Security: Frontline has deployed enhanced security controls and safeguards, increased and fortified our monitoring and security alerting and response capabilities, and continues to regularly review our security and privacy policies and procedures.

Information about this incident from Frontline’s website

Greenville County Schools has employees and systems whose sole purpose is to protect student data. Doing so includes carefully screening and vetting the vendors with whom we enter into data sharing agreements. Frontline Education is a national company with many layers of data security in place. Unfortunately, modern data systems are constantly under attack, and sometimes those attacks are successful. That is why Greenville County Schools no longer collects Social Security numbers from our students or uses even a portion of those numbers in student ID numbers.

Though this data breach is considered very low risk, we encourage you to take advantage of the complimentary credit monitoring provided by Frontline. This incident reminds us that confidential data is stored in computer systems worldwide, and those systems are constantly subject to attacks. As an additional resource, the Federal Trade Commission has a website with suggested actions after a data loss: